Shipping policy

At Distspace, we are committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing & Cut-Off Time

  • Order Cut-Off Time: 5:00 PM (GMT), Monday to Saturday
  • Processing Time: 1–3 business days (Monday to Saturday)

Orders placed after the cut-off time will be processed on the next business day.

Please note:

  • Orders are not processed or shipped on Sundays or United Kingdom public holidays
  • Processing times may be extended during peak seasons or high order volumes

2. Shipping Regions, Delivery Times & Fees

We currently ship to multiple regions worldwide.

Region Processing Time Transit Time Estimated Delivery Shipping Fee
United States 1–3 days 5–8 business days 6–11 business days Free
United Kingdom 1–3 days 5–8 business days 6–11 business days Free
Canada / Australia / New Zealand 1–3 days 7–10 business days 8–13 business days Free
Rest of World 1–3 days 10–15 business days 11–18 business days Free

Important Notes:

  • Delivery times are estimates and not guarantees
  • Actual delivery may vary depending on location, customs processing, and carrier conditions

3. Shipping Origin & Fulfillment

Distspace is an independent retailer based in Chaddesden, United Kingdom.

To provide efficient service and product availability, orders may be fulfilled from multiple international warehouses depending on inventory levels and destination.

This allows us to optimize delivery times and product availability for our customers.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take 1–3 business days to update
  • You can track your order via the carrier’s official website

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses
  • Missing apartment/unit numbers
  • Incorrect contact details

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply once the package reaches your destination country.

  • These charges are determined by local customs authorities
  • Distspace  does not control or collect these fees
  • Customers are responsible for any applicable charges

7. Delays & Delivery Issues

While we strive to meet all estimated delivery times, delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Customs inspections
  • High demand periods

If your order has not arrived within 20 business days after shipment, please contact us:

📧 hello@distspace.com

We will investigate the issue and provide a resolution as quickly as possible.

8. Lost or Stolen Packages

Distspace is not responsible for lost or stolen packages marked as delivered by the carrier.

If you experience such an issue, we recommend contacting your local carrier directly.

However, our support team will assist you in initiating an investigation where possible.

9. Contact Information

If you have any questions regarding shipping, please contact us:

  • Email: hello@distspace.com
  • Phone: +44-9101901853
  • Business Address: 16 Arridge Rd, Chaddesden, Derby DE21 6HQ, United Kingdom