Refund policy

At Distspace, we are committed to providing a fair, transparent, and reliable return and refund process. Please review the following policy carefully.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

Requests submitted after this period may not be eligible for a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition
  • All tags and original packaging must be intact
  • A valid proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items clearly marked as “Non-Returnable” at the time of purchase
  • Items that have been used, worn, or damaged due to customer handling

4. Return Process

To initiate a return:

  1. Contact us at hello@distspace.com with your order number and reason for return
  2. Our support team will respond within 24–48 hours
  3. If approved, you will receive detailed return instructions and the correct return address

5. Important Return Address Notice

Distspace operates with a network of international fulfillment centers. As a result, the return address may vary depending on the product and shipping origin.

  • The correct return address will always be provided after approval
  • Please do NOT send items to the sender’s address on the package or our business address in Wrexham
  • Unauthorized returns may result in delays or may not be accepted

We ensure that all return instructions provided are clear, accurate, and consistent with our fulfillment operations.

6. Return Shipping Costs

  • Defective or Incorrect Items:
    We will cover return shipping costs and offer a full refund or replacement
  • Customer-Initiated Returns (e.g., size, preference):
    The customer is responsible for return shipping costs
  • Restocking Fee:
    We do not charge any restocking fees

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days
  • Your bank or payment provider may require additional time to complete the transaction

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

8. Exchanges

We only provide exchanges for:

  • Defective items
  • Incorrect items received

Please contact us at hello@distspace.com for assistance.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide photos (if applicable) to help us resolve the issue quickly

10. Lost, Refused, or Undeliverable Packages

  • If a package is refused or undeliverable due to incorrect address, return shipping costs may be deducted from your refund
  • If a package is lost in transit, we will assist in working with the carrier to resolve the issue

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

  • Store Name: Distspace
  • Email: hello@distspace.com
  • Phone: +44-9101901853
  • Business Address: 16 Arridge Rd, Chaddesden, Derby DE21 6HQ, United Kingdom
  • Customer Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)